高考英语写作之投诉信.ppt

高中写作----投诉信DearSir,IamwritingtoyouforthemobilephoneofDephone-,,itdidn’,,?Therefore,,BuManyi结构和内容:投诉信是对产品或服务表示不满的信件,一般分三个部分: ; ; 。语言特点:语言注意点投诉信应重点表明投诉的原因,叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时,语言要把握分寸,不失风度。。一般放在信的开头。常用的表达法有:Iamwritingtoyouabout...whichIreceived/bought...plainabout...Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有:...,wenoticed......outofthebagandexamined...closely,Ifound......andtriedtouseit,。常用的表达法有:Pleaseletmeknowwhatyouintendtodointhismatter.Iamreturning...underseparatepostandlookforwardtoreceivingafullrefundof...Inviewoftheinconveniencethatthishascaused,Ifeelyoushould.........dissatisfactionwith不满于......putupwith/bear/tolerate忍受poorservice糟糕的服务inconceivable不可思议的outofone’sexpectation令某人大失所望lookinto/gointo/investigate调查incident/matter事件sanitarysituatio