Quality Management System Requirements Handbook.doc

Quality Excellence for Suppliers of
munications Forum
(QuEST Forum)
TL 9000
Quality Management System
Requirements Handbook
Release
Copyright
Copyright _ __ _ 2001 Quality Excellence for Suppliers of munications Forum
For further information,
see the QuEST Forum web site at:
/
TL 9000 is a registered trademark
of the
Quality for Excellence for Suppliers of munications Forum.
Sections of this document contain copyrighted material from a variety of sources; these sources are
identified in the Bibliography of this handbook.
The text highlighted in the boxes throughout this document is a verbatim reproduction of ISO 9001:2000.
This text is copyrighted by the anization for Standardization. Not for resale. No part of
this standard may be copied or reproduced in any form, including an electronic retrieval system, without
the prior written permission of the American National Standards Institute, Inc., 11 West 42 nd Street, New
York, NY 10036, which holds reproduction rights in the United States.
Approved and Adopted
by the
QuEST Forum
Effective
March 31, 2001
TL 9000 Quality Management System Requirements Handbook
Ii
Foreword
Foreword
The TL 9000 Quality Management System Requirements Handbook was
prepared in a cooperative effort by the members of the Quality Excellence for
Suppliers of munications (QuEST) Forum. From the outset the QuEST
Forum’s goal has been to develop and maintain a consistent set of quality
system requirements and measurements that, when implemented, will help
provide munications customers with faster, better and more cost-effective
services.
This plements the TL 9000 Quality Management System
Measurements Handbook with requirements that support munications
industry service providers and their suppliers’ commitment to meeting the
expectations of their customers.
The QuEST Forum is pleased to present this book in mon spirit of
delighting our customers.
e C. Via, Verizon Olga Striltschuk, Motorola
QuEST