difficult conversations 高难度谈话英文版.pdf

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about the authors
Douglas Stone is a Lecturer on Law at Harvard Law School and a
partner at Triad Consulting Group (), a consulting
firm specializing in negotiation, communication, and conflict resolu-
tion. He consults to universities, law firms, financial institutions, non-
profits, governments, and businesses large and small. Stone has
taught and mediated in South Africa, Cyprus, South Korea, and at
anization of African Unity in Ethiopia, and his articles have
appeared in publications ranging from The New York Times to Parents
magazine. He is a graduate of Harvard Law School, where for ten
years he served as Associate Director of the Harvard Negotiation
Project. He is currently researching the interplay between trauma
and forgiveness, especially in the context of race, gender, or divided
communities. He can be reached at ******@.
Bruce Patton is Deputy Director of the Harvard Negotiation Project,
which he co-founded, and a partner in CMI/Vantage Partners LLC
(), a global consulting firm that helps
organizations build their capacity to manage relationships, negotia-
tions, and conflict (with suppliers, customers, alliance partners, cross-
matrix teammates) in ways that create, rather than destroy, value. Patton
has also helped structure the South African constitutional process,
craft a resolution of the 1980 Iranian hostage conflict, and facilitate
labor agreements for educational reform. Appointed Thaddeus R.
Beal Lecturer on Law in 1987, he has taught negotiation at Harvard
since 1981. A graduate of Harvard College and Harvard Law School,
Patton is co-author of the bestseller Getting to Yes (Second Edition,
Penguin, 1991) and can be reached at ******@.
Sheila Heen is a Lecturer on Law at Harvard Law School and a part-
ner at Triad Consulting Group, a firm dedicated to assisting individu-
als anizations with their toughest conversa