酒店各部门英语学习手册.doc

Haiyatt garden Hotel English
Contents目录
Service English For Each Department
部门岗位英语
Ⅰ Front Office 前厅
ⅰ Reception desk 前台接待…………………………………………………………………02
ⅱ reservation 预定部..……………………………………………………………………… 05
ⅲ Concierge 礼宾部…………………………………………………………………………10
ⅳ Switchboard 总机…………………………………………………………………………13
ⅴ Business center 商务中心………………………………………………………………….17
Ⅱ Food and Beverage 餐饮部
ⅰ The Africa Deck 菲菲酒廊………………………………………………………………… 21
ⅱ Japanese restaurant &Teppanyaki restaurant日铁餐..………………………………………25
ⅲ Italian restaurant 意式复合餐厅……………………………………………………………34
ⅳ Chinese restaurant 中餐厅………………………………………………………………….44
Ⅲ Housekeeping管家部……………………………………………………………………53
Ⅳ Security department 保安部………………………………………………………… 59
Ⅴ The recreation&sauna department 娱乐与桑拿部…………………………… 61
前台接待日常用语
Part 1 Greetings
第一部分问候
1. e to haiyatt garden Hotel . I’m ***, what should I call you, please?
欢迎光临海悦酒店。我是***,请问我该怎么称呼你呢?
2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?
先生/女士,你好!请问我能为您做点什么?
3. My name is ***, is there anything else I can do for you, just let me know.
我叫***,如果需要我为您做些什么,请告诉我。
you have any problems, please feel free to contact us .
如果你有任何需要,请随时联系我们。
Part 2 Helping to Check-in
第二部分帮助入住
Please have a seat for a while I’ll help you with the check-in procedure.
请在那边稍坐一会儿,我将会为您办理入住手续。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.
请把您的护照和信用卡交给我。办完入住手续后,我会马上归还给您。
3. How many nights will you stay this time?
这次入住您会住多少天?
4. Which room would you like, smoking room or non-smoking room?
您是要吸烟房间还是不吸烟房间?
5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?
先生/女士,不好意思,打搅一下。请问您是要分开付押金还是一起付呢?
Here is your room key and the breakfast coupon. Would you please sign here?
这是您的房卡和早餐券。请您在这里签个名好吗?
7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..
这是给回您的护照和信用卡。现在您可以上房间了。希望