该【成都酒店英语培训ppt课件 】是由【8459889】上传分享,beplayapp体育下载一共【36】页,该beplayapp体育下载可以免费在线阅读,需要了解更多关于【成都酒店英语培训ppt课件 】的内容,可以使用beplayapp体育下载的站内搜索功能,选择自己适合的beplayapp体育下载,以下文字是截取该文章内的部分文字,如需要获得完整电子版,请下载此beplayapp体育下载到您的设备,方便您编辑和打印。ChengduHotelEnglishTrainingPowerPointCoursewacontents目录IntroductionBasicknowledgeofhotelEnglishEnglishtrainingforvariousdepartmentsinthehotelcontents目录ActualscenariosimulationanddrillTrainingeffectivenessevaluationandfeedbackSummaryandOutlook01IntroductionTrainingbackgroundEnglishisessentialforhotelemployeestohandleguestrequests,provideservices,andmanagedailyoperationsImportanceofEnglishinhoteloperationsWiththedevelopmentofthetourismindustryandinternationalization,municateeffectivelywithforeignguestsHotelindustry'sgrowingd…ManyhotelemployeeslacksufficientEnglishskillstohandleguestinquiriesandrequests,leadingtounsatisfiedcustomersandlossopportunitiesLimitedEnglishprofitabilityamonghotelstaffTrainingobjectivesImprovedEnglishskillsamongemployeescanenhancetheprofessionalimageofthehotelandattractmorehighendcustomersEnhancetheprofessionalimageofthehotelmunicationskillsofhotelstaff,municatemoreeffectivelywithforeignguestsImproveEnglishproficiencyamonghotelemployeesByimprovingemployeeEnglishskills,thecourseaimstoenhancecustomersatisfactionandimprovetheoverallservicequalityofthehotelIncreasecustomersatisfaction02BasicknowledgeofhotelEnglishPaymentbill,check,cash,creditcard,debitcardServiceswakeupcall,laundryservice,drycleaning,ironingservice,valetparkingFacilitiesGym,spa,swimmingpool,restaurant,bar,conferenceroomGuestservicescheckin,checkout,roomservice,concert,frontdesk,bellhopmodationroom,suite,deluxeroom,standardroom,doubleroom,singleroomCommonEnglishvocabularyusedinhotelsCommonEnglishexpressionsusedinhotelsIwouldliketocheckinmendagoodrestaurantinthehotel?Iwouldliketomakeareservationforatablefortwoat7pmIwillneedaroomforthreenightsGivingclearinstructionsandinformationListeningattentionandshowingemotionSpeakingclearlyandpolitelyAskingquestionstoclarifyandshowinginterestinguestneedsmunicatingwithguestsmunicationskills0103020405
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