《客户关系》.ppt

该【《客户关系》 】是由【相惜】上传分享，beplayapp体育下载一共【11】页，该beplayapp体育下载可以免费在线阅读，需要了解更多关于【《客户关系》 】的内容，可以使用beplayapp体育下载的站内搜索功能，选择自己适合的beplayapp体育下载，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此beplayapp体育下载到您的设备，方便您编辑和打印。CustomerRelations--activecustomercare:积极主动的客户效劳Anticipatingandmeetingcustomerneedsatcriticalpointsofthecustomerlife--up:后续效劳工作Theprocessoractofreturningacustomer’scallonanissueorexecutingatasktoaddressacustomer’:反响意见ments,opinions,observations,-points:关注客户的情感点Specificactionsthatarecarriedoutatmeasurableintervalsduringacustomerlife-:客户忠实度Conditionwhereacustomer,becauseoffavorableexperienceswithaproduct,service,pany,voluntarilyandgladlychoosestoremainaloyalconsumerofthatproduct,service,:增值建议Thecharacteristicofenhancingthedesirabilityofaproduct,service,&learning:追踪与总结Processofmeasuringtheentirecustomer-carelife-cycleandsystemincludingallits’criticalwaypoints,tomodify,improve,-classpractices:最正确方案/世界一级方案Thesearepracticesorwaysofmeetingorexceedingcustomers’expectations,:〔以下是一些客户关系相关的术语范例:〕Let’sbemorepro-,-uptothatcustomer’scomplaintbeendoneyet?Iwantyoutoincludeaself-addressed,postage--’’-’%’’-’customersandtheirbusiness,it’,they’,