商务礼仪知识大全.doc

该【商务礼仪知识大全 】是由【小果冻】上传分享，beplayapp体育下载一共【35】页，该beplayapp体育下载可以免费在线阅读，需要了解更多关于【商务礼仪知识大全 】的内容，可以使用beplayapp体育下载的站内搜索功能，选择自己适合的beplayapp体育下载，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此beplayapp体育下载到您的设备，方便您编辑和打印。商务礼仪知识大全severalgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasured商务礼仪——尊重他人,建立良好职业形象!?(1)提升个人素质〔2〕方便我们的交往应酬〔3〕有助于维护企业形象在商务交往中,个人代表〔整体〕,个人素质代表〔企业形象〕。.什么是礼仪?礼仪就是人们在各种社会交往中,用以美化自身,敬重他人的约定俗成的行为标准和程序。它是礼节和仪式的总称,具体表现为礼貌、礼节、仪表、仪式等。?礼貌是指人们在相互交往过程中以庄严和顺之仪容表示敬重和友好的标准行为。?礼节是指待人接物的行为规那么。它是礼貌的具体表现方式包括待人的方式,招呼和致意的形式,公共场合的举止、风度和衣着等。?商务礼仪是商务人员在商务活动中,用以维护企业形象峄交往对象表示尊敬与友好的标准与惯例,是一般礼仪在商务活动中的运用和表达。severalgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,:1〕等级原那么2〕对等原那么3〕、文明程度和文化修养根底的,同时还取决于他对生活的态度。?仪表就是人的外表,包括容貌、姿态、服饰和风度等,是构成交际第一印象的根本因素。:——站如松:端正、挺拔良好的姿态能衬托出美好的气质和风度。站姿的根本要求是人体直立,重心在两脚之间。脚尖稍向外翻开45度左右,挺胸收腹,提臀,头正肩平,目光平视。站时不要东倒西歪,耸肩勾背,或者依靠在墙上或椅子上。正式场合不宜将手插在裤袋里或交叉在胸前,这样会破坏自己的形象。〔特指:会议讲座的会务人员,接待客户人员与会场内的工作人员〕severalgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,:坐姿的根本要求是上体保持正直,男士双膝稍稍分开,两脚自然着地。女士应温文尔雅,穿裙子时应将裙子拢一下再落座,双腿并拢,一般采用垂直式、斜放式和叠放式。坐姿忌讳弓腰曲背,两腿抖动,女士切忌双腿分开和高跷“二郎腿〞。:在各种交际场合,都应稳重自持,尊重对方,不卑不亢,落落大方。为此应注意以下几点:注意个人和公共卫生。良好的卫生****惯是尊重自己、尊重他人、尊重社会和热爱生活的表现。〔平时较大垃圾丢到消防通道楼梯间垃圾桶内,剩饭等不要倒在卫生间;平时垃圾丢准在垃圾桶内;遇到公司地面上有垃圾,有主人翁意识,随手捡起丢进垃圾桶。〕不抽烟或节制抽烟。现在一般交际场合,均不敬烟。守时守约。〔上班不迟到,下班不早退,遵守公司各项规章制度〕防止不雅行为。会见客户前,不要吃葱蒜韭菜等食物,特别是会见女性客户severalgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasured,吃后可含口香糖等除味。不在他人面前擤鼻涕、抠鼻孔、挖耳朵、揩眼屎,剔牙、打哈欠等,咳嗽、打喷嚏时,应用手掩住口鼻,面向一旁,防止发出大声。:TPO是英文时间〔Time〕、地点〔Place〕、和目的〔Objective〕三个单词的缩写。含意是要求人们在服饰穿着配戴方面必须适应具体的时间、地点和目的的要求,而不能自以为是。?一般有哪几种?致意是已相应识的友人之间在相距较远或不宜多谈的场合用无声的动作语言相互表示友好与尊重的一种问候礼节。常用的有五种:一是举手致意,二是点头致意,三是微笑致意,四是欠身致意,五是脱帽致意。:〔1〕对客户选择好通话时间。〔中午12点30——14:00一般不建议给客户打电话〕要根据受话人的工作、学****休息等****惯选好打电话的时间。一般不在22点以后给别人打电话,severalgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasured〔2〕对同事、朋友以及上级领导拟好讲究通话语言的艺术。声音代表自己及组织的形象,因此在通话时态度应和蔼,声调温和而富有表现力,语气适中,口齿清晰。要抱着对方就在你眼前的感觉来打电话,让对方感到你在微笑。放下电话务必轻放。:在拥挤的电梯里,一旦电梯开启,站在最外面的人应该主动为后面的人让位,以便后面的人有较大的空间走出来。进入电梯后请立即转身面朝开口方向或是面朝中心,不可面朝四壁或与人对视。电梯空间狭小,应保持安静并禁止吃东西、抽烟或高谈阔论。站立于电梯按钮旁的人,有义务为其他同乘者效劳,其他人那么应致谢。电梯里不能使用移动电话,因为在如此小的空间里,别人不想听你的话都不容易。:在飞机上、在医院的有精密仪器的过道上,都应该关机,以免影响仪器的正常运行。在会议室,或者改为振动式,假设有来电时,应迅速离开现场,再与对方通话,不可影响他人。severalgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasured在密闭的空间,如电梯、车厢、餐厅中,尽量不要打电话,即使要打也应长话短说,音量也要压至最小,以免干扰他人。使用手机,在任何场合都不宜高声、影响周围人,对通话的对方也很不礼貌。〔比方在会议室旁,有人开会时候;〕:参加生日时,适合送诞生花、玫瑰、雏菊、兰花表示永远祝福。有人喜结良缘时,适合送颜色鲜艳的花,可增进浪漫气氛,表示甜蜜。庆贺朋友喜得龙子或千金,适合送色泽淡雅,清香的花,表示温暖、清新、伟大。探望病人,适合送剑兰、玫瑰、兰花,防止送白、蓝、黄色或香味过浓的花。乔迁新居,适合送稳重高贵的花或适合室内摆放的欣赏品种,如巴西木、剑兰、玫瑰、发财树、盆景等,表示隆重之意。丧事吊唁,用白玫瑰、白莲花或素花均可,象征惋惜思念之情。:severalgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasured公司标志通常在上方,尺寸较小,越不突出越好,最好不要有广告内容,如公司的口号等。主人姓名假设是公司举办宴会,应写一个邀请人或一群人的名字,不应用集体或单位的名义邀请。“诚挚地邀请您……〞是最正式的形式,“邀请你〞或“真心邀请您〞较为不正式。在非正式请柬上省略这此邀请用语也是许可的。宴会的种类应说明举办的是哪一种宴会,如“鸡尾酒会〞、“晚餐〞、“茶会〞等。宴会的目的请柬上用来表示目的的措辞包括:“会见某某人〞、“庆祝某种活动〞、“纪念〞、“恭贺〞等。日期日期通常在正式的请柬上都书写清楚。例如:2月23日星期六不应用缩写。时间最正式的请柬书写方式。例如:下午6时至8时30分地点应将地点书写清楚。,为什么说外在形象能够带来好的交际效果?人的外在表现会使他人产生好感,留下良好的第一印象;人的内在素质确实在相当程度上可以通过外在表现展露出来。:severalgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,?::::不随地吐痰2〕不说粗话脏话3〕不在公共场所吸烟4〕不乱扔乱倒垃圾5〕不损坏公共设施6〕不乱贴乱划7〕不乱停乱放车辆8〕不违反交通规那么9〕不乱摆设摊点10〕:管住自己的嘴,不随地吐痰、不讲脏话;管住自己的手,不乱扔杂物、不乱写乱画;管住自己的的腿,不践踏花草绿地、不翻越交通护栏。:severalgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasuredseveralgroupnumber,thenwithb±a,=c,-2~3measurement,suchasproceedsofcvaluesareequalandequaltothedesignvalue,,b,andcvalueswhileonhorizontalverticalerrorsformeasurement,Generalinironanglecodebitatmeasurementlevelpointsgriderrors,omethylverticalboxcenterlinedistancefora,,tobverticalboxdistanceforb,listcanmeasured戴在食指上,表示尚为恋爱,正在求偶;戴在中指上,表